Changes to Premier Health Employee Plan ID Cards

Provider Brief     January 2020

Premier Health Employee Plan is now administered through Medical Mutual. That means new ID cards were sent to all plan participants. Here are a few reminders about how the ID cards work:

  • Premier Health Employee Plan ID cards only show the policyholder’s name, but the cards can be used by all eligible dependents on the plan.
  • All eligible dependents share the same ID card number. Member benefits and copayments are listed in the member copayments section of the ID card.
  • Providers can verify eligibility for a plan participant or a covered dependent by calling the VoiceConnectTM 24-hour voice response system at (800) 362-1279(800) 362-1279 or by logging into the Provider ePortal at

Plan participants can access their ID cards through My Health Plan, which is Medical Mutual’s secure member portal. They can also download the Medical Mutual mobile app to access their ID card on the go. Through the app, plan participants can email or fax their ID card to a provider. For security purposes, providers must retrieve the patient’s ID card image within 60 minutes, or the message will expire.



If you have questions, please contact Medical Mutual’s Provider Inquiry unit at (800) 362-1279(800) 362-1279.

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